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FAQ

Do you document every stage of a tow?

Yes, documentation is very important to Morris & Sons. From live video & audio on all of our tow trucks & facility, to fully documented vehicle tows, we strive for ultimate transparency to protect the vehicle owner & our Property Manager clients.

I would like to know who ordered the tow of my vehicle, why can’t you disclose the identity or contact information of the person or entity that ordered my vehicle to be towed?

If your vehicle was towed from a commercial, industrial, or retail property, this information will be provided to you. If your vehicle was towed from a Residential property, we cannot disclose this information to you. This policy is in compliance with CVC22658.

Why was my vehicle NOT towed on a flatbed?

“Flatbeds” or “Car Carriers” as they are often referred to are designed to transport vehicles in a scenario in which the keys to the vehicle are provided to the tow operator, who can then easily unlock the vehicle and place it in neutral for transport. Because your vehicle was towed non-consensually, we do not have access to the keys and attempting to tow your vehicle with a car carrier can cause serious damage to your vehicle, due to the fact that it would need to be dragged up the vehicle bed. In addition, car carriers cannot service parking garages, and they are rather cumbersome and are not suited to navigate in tight spaces, many times which is the scenario in which parking violations are discovered. We utilize the latest hydraulic autoloader tow trucks to safely tow your vehicle without causing damage, our equipment ONLY touches the tires and NO other part of your vehicle.

How are your fees determined, and why are they so high?

Our fees are based on the approved rates for our industry by the various law enforcement agencies, typically the California Highway Patrol but in some cases the Police Department which exercises primary jurisdiction in the city from which your vehicle was removed.

Where are the signs posted indicating that parking is restricted?

CVC22658 stipulates that parking declaration signs MUST be posted at the entrances to the property.

What if you caused damage on my vehicle?

Although such instances are EXTREMELY rare, Morris & Sons takes responsibility for any damage caused to your vehicle that is caused by the towing process or our negligence. Because our trucks are equipped with video surveillance, we can investigate these incidents thoroughly because we have the entire process on video. Please follow the complaint process on this page if you feel there has been damage done to your vehicle, and we will gladly investigate.

What is a “Gate Fee”?

An afterhours release fee, commonly referred to as a “Gate Fee”, is a fee that applies when you wish to claim your vehicle outside of our normal business hours or holidays.

Why was my vehicle not booted or cited?

In California, Property Managers, Security,etc cannot legally write citations with monetary fines and/or boot vehicles on private property.

HAVE A COMPLAINT?

At Morris & Sons Towing, we take every step possible to ensure the legitimacy of every tow. If you have a reason to believe your vehicle was towed without merit, or any other complaint, please feel free to send us a message so that we can investigate the details of your complaint. Please be sure to include the date of the tow, your invoice# (at the bottom of your receipt), the type of vehicle, and the reason for the tow. We will do our best to respond to your complaint in up to 10 business days. If your vehicle was towed at the order of a law enforcement agency, please contact the law enforcement agency for details.

Thank You.

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