Impounded & Stored Vehicles

Find Your Car:

Search for processed, impounded, or stored cars using our Vehicle Locator app.

Authorize 3rd Party Pickup:

Registered Vehicle Owners can designate an Agent to act on their behalf in claiming or releasing a vehicle. Please use our 3rd Party Authorization process. (e-Authorize or fax documents here)

For questions concerning fees and other notices  please refer to: Towing Fees and Access Notice, or give us a call.

BUSINESS HOURS:

Our office business hours are Monday through Friday, from 8a.m. to 5p.m. We are closed from 12p.m to 1p.m. for lunch and on all state holidays and weekends. Vehicles claimed after business hours, holidays, or weekends will be assessed a “Gate Fee”. Please call and inquire about the total charges on your vehicle prior to coming to claim your vehicle. If your vehicle was impounded at the order of a police agency, your vehicle may require a release from the police agency in order to claim it. Please call us to find out what is required.

 

VEHICLE & PROPERTY RELEASE REQUIREMENTS:

CALIFORNIA VEHICLE CODE #22651.1: Vehicles & property are only released to the registered owner or their agent: Verifications are required with a copy retained by Morris & Sons. Any exceptions to this policy, or other problem, will require review and approval from management during normal business hours, 8:00 am to 5:00 pm Monday through Friday, closed 12p.m. to 1p.m for lunch. The following documents are required for every vehicle and/or property release:

Vehicle Documentation: Current Vehicle Registration, Rental Agreement for Rental Vehicle, or Other Legal Document Identifying the Vehicle Owner or Responsible Agent or Driver.

Claimant Documentation: Current Government Photo I.D., (Drivers License or Photo I.D.) Matching the Name on Vehicle Document From Above.

PAYMENT POLICY:

Cash or credit card, we do not accept checks.

Credit cards are only accepted from the registered owner or agent, we do not accept credit card payments over the phone.

Credit card payments require valid California photo ID in person.

We accept Visa, MasterCard, American Express, & Discover.

 

YARD POLICY:

Registered owner or agent allowed in the yard chaperoned by Morris & Sons employee.

There is absolutely NO working on vehicles in storage yard. This includes (but is not limited to) installing or removing batteries, tires or wheels, electronics wired to vehicle, or any other accessories.

There is a limit of 5 minutes time allowed in the yard for removing property, if you require more time, please call and make an appointment.

FAQ

Do you document every stage of a tow?

Yes, documentation is very important to Morris & Sons. From live video & audio on all of our tow trucks & facility, to fully documented vehicle tows, we strive for ultimate transparency to protect the vehicle owner & our Property Manager clients.

I would like to know who ordered the tow of my vehicle, why can’t you disclose the identity or contact information of the person or entity that ordered my vehicle to be towed?

If your vehicle was towed from a commercial, industrial, or retail property, this information will be provided to you. If your vehicle was towed from a Residential property, we cannot disclose this information to you. This policy is in compliance with CVC22658.

Why was my vehicle NOT towed on a flatbed?

“Flatbeds” or “Car Carriers” as they are often referred to are designed to transport vehicles in a scenario in which the keys to the vehicle are provided to the tow operator, who can then easily unlock the vehicle and place it in neutral for transport. Because your vehicle was towed non-consensually, we do not have access to the keys and attempting to tow your vehicle with a car carrier can cause serious damage to your vehicle, due to the fact that it would need to be dragged up the vehicle bed. In addition, car carriers cannot service parking garages, and they are rather cumbersome and are not suited to navigate in tight spaces, many times which is the scenario in which parking violations are discovered. We utilize the latest hydraulic autoloader tow trucks to safely tow your vehicle without causing damage, our equipment ONLY touches the tires and NO other part of your vehicle.

How are your fees determined, and why are they so high?

Our fees are based on the approved rates for our industry by the various law enforcement agencies, typically the California Highway Patrol but in some cases the Police Department which exercises primary jurisdiction in the city from which your vehicle was removed.

Where are the signs posted indicating that parking is restricted?

CVC22658 stipulates that parking declaration signs MUST be posted at the entrances to the property.

What if you caused damage on my vehicle?

Although such instances are EXTREMELY rare, Morris & Sons takes responsibility for any damage caused to your vehicle that is caused by the towing process or our negligence. Because our trucks are equipped with video surveillance, we can investigate these incidents thoroughly because we have the entire process on video. Please follow the complaint process on this page if you feel there has been damage done to your vehicle, and we will gladly investigate.

What is a “Gate Fee”?

An afterhours release fee, commonly referred to as a “Gate Fee”, is a fee that applies when you wish to claim your vehicle outside of our normal business hours or holidays.

Why was my vehicle not booted or cited?

In California, Property Managers, Security,etc cannot legally write citations with monetary fines and/or boot vehicles on private property.

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